Before work begins
If you request cancellation before document processing, design work or printing has begun, contact us promptly. Eligible unused service payments may be refunded after deduction of any payment gateway or administrative charges, where applicable.
After processing or printing
Once a document has been processed, customised, printed or handed to a courier, it generally cannot be refunded because it is made specifically for the customer.
Wrong or damaged print
If the delivered PVC print has a production defect or does not match the final details approved by you, notify us within 48 hours of delivery with clear photos or video. After verification, we may offer a replacement print or another appropriate resolution.
Not covered
- Errors in information, photographs or files provided or approved by the customer.
- Requests rejected by an official authority or delays caused by an authority, courier or incomplete documents.
- Minor colour or finish differences that are normal in the printing process.
- Change of mind after customised work or printing has started.
How to request help
Call +91 91609 91199 with your order/request details. We will review the request and explain the available resolution.